Cellphone repair shop business is on the rise, with more people joining the bandwagon to compete in the market. You need to work head to head with the competition. For that, you need cellphone repair shop software that will help you automate your processes.
A cellphone repair shop software will help you manage your schedule, inventory, employees, payments, etc. And a lot of other things that can help you expand your business.
So, let’s discuss why cellphone repair shop software is something you need to invest in right away.
What is a cellphone repair shop software?
Before we jump on the reasons to invest in a cellphone repair POS software, it’s essential to understand it first. A cellphone repair shop software is a cloud-based system that helps you organize the operations in your repair store.
It comes with a variety of features that will cater to your needs and make work manageable for you and your employees. As it is cloud-based software, you and your team can access it anywhere and at any time.
The main idea behind developing a cellphone repair shop software is to simplify operations at your shop. It includes:
- Keeping track of repairs
- Who is making it?
- What parts need to be used?
- Which parts are available?
- What is the status of the repair?
- Which payment method is to be used?
With detailed information categorically represented and appropriately organized, you can run your cellphone repair business in a better way.
Features of a cellphone repair shop software
Obviously, the software you need should have some features that will help you do your job. We have listed a few features that a repair shop software has and how you can benefit from it.
Point of sale
To be able to help your customers properly, you require a point of sale system. It helps to process a customer’s order and the checkout process.
A repair shop software is an essential part of retail. It lets you put the customer’s order together and collect payments for the services/products you provide. The most critical part of the POS system is adding more items to the cart and making a record of the customer.
In addition to this, a POS system is often linked to different modules providing a complete management system for your cellphone repair shop.
Repair ticket management
Repair ticket management is also an essential part of a cellphone repair shop. It allows you to schedule repairs for both your technicians and customers. For a cellphone repair shop, it is a great innovation.
With a proficient system of repair ticket management, you can track your tasks while keeping the customers informed about them. Every repair ticket is connected to a repair job. And it is tracked through a change in the status.
Thus, the status is updated according to the stages of the repair process being carried out. For instance, a cellphone can be marked as “completed” or “awaiting pickup” if the repair job is complete.
In addition to this, you can assign different technicians to the tickets. So that they have a steady line of repair jobs to work on.
A customer receives an official invoice with every purchase. The invoice keeps a record of the transaction. And provides a detailed list of the things they bought as proof. Thus, it helps to keep an accurate description of sales for the future and reporting purposes.
On the other hand, an invoice is beneficial for the customer as it tells them what they bought and how much they were charged for it.
Almost all retail stores have an inventory that they use. A cellphone repair shop is not an exception.
Inventory management is a crucial requirement for repair shops because they are working with items and parts needed in repairs.
Cellphone repair spare parts need to be housed and utilized when necessary. An inventory module is just what is required to manage that. The inventory items that you order from your suppliers can be added to it while keeping track of the inventory counts.
When a specific part is used in repair, the said item will be removed from the inventory, and the record will be updated. And it is incredibly vital to know the inventory count so that you know when to order new items.
Now, if you have more than one employee working at your store, you need to keep tabs on the work they do. The employee management module is exactly what you need for that.
You can track each employee’s personal information, commissions they make, their timing at work, and even the tips that they get from the customers. It helps you track their performance and lets you schedule their tasks. Ultimately, your employees will be able to work efficiently.
In addition to the basics, you need to have a dedicated marketing platform in your cellphone repair shop software. Your customers need to know the special offers and promotions that you have. Also, they need to stay in touch for future repairs as well.
A dedicated marketing platform in your repair shop software can help stay connected with the customer after the sale. You can dispatch emails and send text messages about new offers to them. It will ultimately help you retain more customers and earn more.
Reporting is the actual game of the repair shop software. Your cellphone repair shop software can process every bit of information and organize them in reports. It will help you forecast your business and build it further.
Since reports give analytical statistics, these can be used to make crucial decisions. For instance, a statement showing all the top items sold in the holiday season will let you know which items are popular. You can have extra stocks in the future so don’t have a shortage in the high sale period.
In addition to this, you can view reports on your employee’s performance, stocks, costs of goods sold, etc. It helps you track everything in your repair business.
A cellphone repair shop POS is designed to run operations smoothly. It takes your focus off the essential things by automating it and lets you focus on expanding your business further.
For your cellphone repair business to succeed and grow, having high-quality repair shop software is essential. With so many features attached to it, everything will become easier. So, make the wise decision now and get yourself a good repair shop software.